Implementation & Deployment Guide

Business Software & Automation

Custom software, workflow automation, website design, and IT support.

BRTGC

Mode of Implementation

  • Client completes BRTGC agreement form and effects payment.
  • Discovery session to confirm scope, workflows, users, and approvals.
  • Solution design: roles, access control, data fields, reports, and automations.
  • Build / configure and present a working demo for review.
  • UAT (user acceptance testing) with agreed adjustments.
  • Go-live, handover, and post-deployment support.

Client Responsibilities

  • Provide process details, approval flow, and required data in soft copy.
  • Provide access to existing tools/systems if integration is required.
  • Assign a point of contact and approve deliverables promptly.

Point of Sale

Reliable point-of-sale setup tailored for retail and service businesses.

POS

Mode of Implementation (10 Physical Visits)

  • Client signs agreement form and effects payment before commencement.
  • Client provides product data: names, descriptions, cost price, selling price, barcode (if applicable), stock quantity (where applicable). A data form can be provided if needed.
  • Upon hardware readiness, POS software is installed and configured on client systems; basic training may be given.
  • Full admin training: sales flow, inventory basics, reports, and settings.
  • Security handover: admin credentials, roles, and password guidance.
  • Training for other users (cashiers/supervisors) who will use the system.
  • Go-live support and implementation completion form for sign-off.

Important Notes

  • Implementation is limited to ten (10) approved physical visitations.
  • Additional visits after the approved ten (10) days attract NGN 30,000 per day (except routine checks initiated by BRTGC staff).
  • Stock taking (physical product counting and identification) is NOT included within the approved ten (10) days.

Cloud & Digital Solutions

Cloud management, e-commerce solutions, and digital marketing services.

BRTGC

E-commerce / Webstore Implementation

  • Client signs agreement form and effects payment.
  • Store setup: domain, hosting, SSL, email setup (as applicable).
  • Catalogue setup: products, categories, pricing, and policies (delivery/returns).
  • Payments and order flow configuration (gateway, notifications, invoicing).
  • Training: product upload, order processing, fulfilment, and reporting.
  • Go-live + optimisation window (performance, SEO basics, tracking).

Digital & Growth (Optional)

  • Analytics setup (tracking and reporting dashboards).
  • SEO and content structure recommendations.
  • Digital ads setup and monitoring (where agreed).

Hardware Configuration

Servers, workstations, and complete hardware setup for business operations.

BRTGC

Mode of Implementation

  • Hardware needs assessment: environment, workload, users, and budget.
  • Procurement (if supplied by BRTGC) and delivery coordination.
  • Installation: cabling, peripherals, networking basics, and power considerations.
  • Configuration: OS setup, user accounts, drivers, security baseline, and backups (where applicable).
  • Testing: stability checks and verification against agreed requirements.
  • Handover: documentation and basic user orientation.

Warranty & Support

  • Hardware supplied by BRTGC includes 6 months warranty (where applicable).
  • 3 months free physical routine check if no routine check plan is agreed, plus 24/7 online support.

General Terms (Applies Across Categories)

  • By signing the agreement form, the Client confirms understanding of the implementation scope, timeline, and responsibilities.
  • BRTGC is responsible for the software installed and its management during and after implementation, based on the selected plan/product.
  • In the event of system failure (crash), reinstallation is done at 50% of the original software cost per affected system (as stated on the Client’s receipt), including restore from backups where available.
  • Data security and integrity are shared responsibilities of both BRTGC and the Client.
  • Routine checks are carried out based on agreement between BRTGC and the Client.
  • BRTGC retains full maintenance on PREMIUM, ENTERPRISE, CLOUD software and WEBSTORE/DIGITAL ADS products for optimum experience (where applicable).

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